25
FéVR

Supervision at Work: Evidence from a Field Experiment

Séminaire
Académique ou spécialiste
25.02.2025 16:15 - 17:30
Présentiel

Abstract: How does supervision impact worker performance? This paper examines the effects of frontline supervision on the speed and quality of production in a Ugandan data-collection firm. We conducted a field experiment, varying the timing and intensity of supervision among workers, to study the effects of supervision on worker performance. We find that, following increased supervision, workers demonstrate improvements in the dimensions of performance where they were initially weakest. These effects persist, even on days, performance metrics, and tasks that are not directly supervised. Our findings suggest that supervision facilitates targeted on-the-job coaching of workers, which results in economically meaningful improvements in their performance. This underscores the significance of supervisors as conduits for the transmission of tacit production knowledge within organizations.
Quand?
25.02.2025 16:15 - 17:30
Où?
Site PER 21 / Salle D130
Bd de Pérolles 90, 1700 Fribourg
Organisation
Département d'Economie Politique
Prof. Christelle Dumas et Prof. Mark Schelker
holger.herz@unifr.ch
Intervenants
Ritwika Sen, LMU Munich